Terms and Conditions
These Terms and Conditions describe the rules that apply when you use the services provided by Powbet. They set out the relationship between us and our users, cover account duties, payments, promotions and how we handle disputes. By registering or using the site you agree to comply with these terms and any changes we publish.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household or address unless we agree otherwise in writing. You must not share account access or let another person use your account. We may require identity or age verification and supporting documents before allowing deposits, bets or withdrawals. We reserve the right to suspend, restrict or close accounts where we suspect fraudulent activity, identity mismatches, or breach of these terms.
Eligibility requirements
To use our services you must be at least 18 years old and legally permitted to gamble in your jurisdiction. You must not use the platform if local law prohibits participation. We may refuse registration or block accounts at our discretion where eligibility cannot be confirmed or where required by law.
Acceptable platform use
Our services must be used lawfully and in good faith. You must not use the site to launder money, manipulate outcomes, place bets on behalf of others, or attempt to exploit technical errors. Automated systems, bots or any method intended to gain an unfair advantage are prohibited. We may monitor play and activity for suspicious patterns and take action if misuse is detected.
General bonus and promotion rules
Promotions, bonuses and free spins are subject to specific terms which form part of these conditions. Unless stated otherwise, bonus funds are subject to wagering requirements, maximum bet limits while wagering, and exclusions for certain payment methods. We may void bonuses or withhold winnings if promotional rules are breached or if abuse is suspected. Any published offer may be limited to one per player, household or IP address.
Deposits and withdrawals
Deposits must be made from accounts or instruments in your name. We may place limits on deposits, bets or withdrawals and require additional documentation for large transactions. Withdrawals are subject to verification checks and may be delayed until identity and source-of-funds enquiries are complete. We aim to process requests promptly but will not be liable for delays caused by third-party payment providers or outstanding checks.
Dispute resolution
If you have a dispute with us, please contact customer support in the first instance so we can investigate. We will acknowledge complaints and aim to resolve matters promptly and fairly. If you remain dissatisfied, you may refer the matter to any independent dispute resolution service that has jurisdiction, where applicable. Using the site does not prevent you from seeking other legal remedies if you believe they are necessary.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Changes will be posted on the site and, where appropriate, notified to account holders. Continued use after updates constitutes acceptance of the revised terms. If you do not agree with any change you should stop using the service and close your account. For clarity, Pow Bet may occasionally apply temporary rules for specific promotions or markets which will be communicated separately.