Privacy & Data Protection
This Privacy Policy explains how we collect, use and protect your personal information when you create an account or use services at Powbet. We are committed to keeping your data safe and to being clear about what we hold, why we use it and how you can manage your privacy choices.
Types of data we collect
Personal data
We collect information that identifies you, such as your name, date of birth, contact details, postal address and verified identity documents where required for age and identity checks. Payment details provided to process deposits or withdrawals are also treated as personal data.
Technical data
Technical information includes your IP address, device and browser details, operating system, and site usage data. We also use cookies and similar technologies to remember preferences and to help with fraud detection and analytics.
Transactional data
We record your account activity, including deposits, withdrawals, bets, game history, bonus usage and other interactions with our services. Transactional records are used for customer service, reporting and to meet our legal and regulatory obligations.
How we use your information
We use your information to provide and manage your account, to process payments, to verify identity and to prevent fraud and money laundering. Data is also used to respond to support queries, to maintain security and to comply with legal requirements. Where you have opted in, we may use contact details to send service messages and marketing; you can withdraw consent at any time.
Data protection and storage
We protect data using technical and organisational measures such as encryption, access controls and secure storage. Personal data is retained only for as long as necessary for the purposes described, including retention periods required to meet legal and regulatory obligations. We work with trusted third-party processors who are contractually required to safeguard your data.
Cookies and tracking technologies
We use essential cookies required for account functions, analytics cookies to improve service performance and optional marketing cookies to show relevant offers. You can manage cookie preferences through your browser or the cookie settings on our site. Third-party partners may also place cookies when you interact with embedded content.
Your rights
You have the right to request access to the personal data we hold about you, to ask for corrections, to request deletion in certain circumstances, to restrict or object to processing and to request portability of data you provided. You may also withdraw consent for direct marketing at any time.
Access, correction and deletion
To exercise your rights or to make a privacy request, contact our team at [email protected] or use the account settings where available. We will verify your identity before acting on requests and will explain any circumstances where we cannot comply due to legal or regulatory requirements.
Information sharing and third parties
We may share data with payment processors, identity verification services, analytics providers and other service partners who process data on our behalf. We may also disclose information to law enforcement or regulators when required by law. All third parties are required to protect your data in line with our standards.
Privacy policy updates
We may update this policy from time to time. Any changes will be published on the site with an updated effective date. If a change is material, we will make reasonable efforts to notify you, for example via your account or email. If you have questions about Pow Bet's privacy practices, please contact [email protected].